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COVID-19 Employee Plan

In the face of COVID-19, we want to keep all of our employees updated with resources, communications and plans that will assist you as we work together to navigate this outbreak. Please remember this information is subject to change given the fluid nature of COVID-19. (updated June 18, 2020)

Employee Communications


6/18: We’re back caring for our patients and employee site to sunset

6/04: Memo thanking employees

6/02: As of Monday, June 1 we began charging a PPE fee to all patients

6/02: FAQs for the PPE FEE – Please Read

5/19: Reopening update and details regarding PPE and the engineering controls

5/12: Update on respirators and offices opening 

5/08: KN95 Respirator Update

5/04: We successfully opened six practices today

4/30: IMPORTANT: Open Enrollment Ends Tomorrow

4/27: Six practices to open on Monday, May 4

4/27: Final Week for 2020 Open Enrollment!

4/20: Open Enrollment- Starts Now!

4/17: Update on reopening plans and open enrollment

4/13: Open Enrollment is Coming

4/09: Important organization updates

4/06: Save the Date: Open Enrollment

4/01: Update on plans to resume operations

3/25: Employee update

3/24: Essential Employee Letter (If needed to travel to the office)

3/20: Updates, new employee resources and information

3/16: Decision to suspend all non-emergency and elective dental care

Employee Resources

Unemployment Information

Instructions: To file a claim for unemployment compensation, please click on the appropriate state below.


Colorado | Connecticut | Iowa | Indiana | Illinois | Kansas | Massachusetts | Michigan | Minnesota | Missouri | New Hampshire | New Jersey | New Mexico | New York | Ohio | Pennsylvania | Wisconsin

State information (Updated 4/6)

Each state has its own updates, changes and news to assist you. There is a lot of good information here. We will update as more information comes in. Please check back regularly.


More: Click for state specific information

UMR: Resources for our members

4/28 Update: UMR COVID-19 member communications


Several updates have been made to the UMR COVID-19 frequently asked questions (FAQ) PDF. All of the new or updated information is distinctly marked as New with a date or Update with a date, such as Update 4/28.


More: Frequently Asked Questions April 28, 2020


4/15 Update: UMR to implement timely filing extensions because of COVID-19 for all member appeals


UMR understands that members and providers may not have normal access to medical records due to the COVID-19 pandemic. In light of this situation, we will be implementing a policy that is fair to our members in regard to timely filing of appeals.


The following will apply to all claims processed six months prior and 60 days after the effective dates of February 4 and June 18, 2020:

Employee Assistance Program Information

Our Employee Assistance Program (EAP) is a free, voluntary benefit for employees of Midwest Dental and our family of practices.


This program offers free and confidential services to employees addressing a broad range of issues affecting mental and emotional well-being as well as providing other services.


Learn more: Please read the EAP-Brochure to learn how to contact the EAP and for additional information.

United Way Assistance

United Way National COVID-19 Community Response and Recovery is available via 211, a free and confidential service that helps people across North America find the local resources they need 24 hours a day, 7 days a week.



Teladoc: Connect with a doctor by phone or video

Teladoc is a service available to any employee that is enrolled in a Midwest Dental health plan. It gives you access 24 hours, 7 days a week to a U.S. board-certified doctor through the convenience of phone, video or mobile app visits. It’s an affordable option for quality medical care.



Call: 1-800-Teladoc


Here are some tips from Teladoc to help you to prepare:


Learn More: How Teladoc Works | 24/7/365 care

Optum Emotional Support Help Line Available to Anyone

The Optum Emotional Support Help Line is free of charge and available to anyone, so you can share it with family and friends. Caring professionals will connect people to resources. It is open 24 hours a day, seven days a week.


More: Coping with a Public Health Event

Call: 866-342-6892

Managing Coronavirus Anxiety

The constant alerts and announcements about coronavirus can be anxiety-inducing and leave you with a lot of questions. Click here to read mindfulness techniques for managing coronavirus anxiety at home and work.


On March 13, 2020, the President announced that interest would be waived on all federally held student loans. All loans owned by the U.S. Department of Education (ED) will have interest waived. That includes Direct Loans, as well as Federal Perkins Loans and Federal Family Education Loan (FFEL) Program loans held by ED. Please note that some FFEL Program loans are owned by commercial lenders, and some Perkins Loans are held by the institution you attended. These loans are not eligible for this benefit at this time.


On March 20, the President announced individuals can suspend payments on their federal student loans. What do you need to do? You can ask for an administrative forbearance. Being in an administrative forbearance means that you can temporarily stop making your federal student loan payments without becoming delinquent. Because interest is being waived during the COVID-19 national emergency, interest will not accrue (accumulate) while you are in forbearance. If you request an administrative forbearance, you will not have any payments due for as long as the administrative forbearance lasts. Your loan servicer will cancel any scheduled auto-debit payments. After the administrative forbearance ends, you will have to resume making payments. If you wish to use auto-debit, you may restart auto-debit payments; they will not automatically resume.


More information: About federal student loans

How to: Identify your student loan provider

HR Solutions

Please reach out to HR Solutions with any questions you have about benefits.



Call: 715-598-5174

Patient Communications

Email Campaigns

The day after you reopen: Reopening Patient Email For All Waves

4/14: Five More Tips for Good Oral Health While Social Distancing

4/02: Seven Tips for Good Oral Health While Social Distancing

4/01: COVID-19 Message to patients


Website and Facebook post on March 26

Post on Facebook and our website that includes a definition for patients on what emergency care is. Messaging was duplicated for all four brands.