4.4
100 Reviews

Ashley Bahler

Aug 05, 2022

Great experience like usual! Dr Bess & Blanca are always so kind. Nancy was helpful with getting my insurance eligibility checked. I really like this office and would definitely recommend.

— Hi, Ashley! Thank you so much for taking a few moments to let us know how we are doing. Reading your review reminded us why we do what we do. It was truly a pleasure to serve you.

Marge Redd

Jul 07, 2022

Always a good experience! Very kind and friendly staff, and Dr Bess is the absolute best! Never any complaints, we are so very glad that this office was recommended to us!

— Thank you so much for your kind words, Marge. We really appreciate you taking the time out to share your experience with us. We count ourselves lucky for patients like you!

Dan Lowery

Jun 29, 2022

Very friendly atmosphere. Great job of explaining any issues and explaining insurance coverage and costs.

— Hi Dan, we love hearing feedback like this from our patients. Thanks again for choosing us!

David Krominga

Jun 22, 2022

— Thanks for the five-star review, David! We appreciate you taking the time to rate us.

Brigette Salke

Jun 11, 2022

Thank you at Midwest dental. For you excellent service and care.

— Thank you for your review. We really appreciate you taking the time to share your experience with us.

Matt Leigh

Jun 04, 2022

Was lied to about billing procedure and charged extra because of it!!!

— Hi Matt, I'm so sorry that your experience with us wasn't a positive one. If you would like to provide any additional information please contact us directly at pontiac@midwest-dental.com.

Randy Freeman

May 24, 2022

GREAT EXPERIENCE!

— Thank you for taking the time to provide feedback, Randy. We are happy to hear your kind words.

Anthony Mikolajczak

May 24, 2022

— Thanks for making us smile! We appreciate such a great review!

Amelia

May 23, 2022

very rough cleaning my teeth and not very friendly

— Hi Amelia, we always want our patients to have a positive experience and we're truly sorry that you did not. We appreciate you sharing your helpful feedback as it will help us improve. If you'd like to provide us additional details please contact us directly at pontiac@midwest-dental.com.

chris colman

May 18, 2022

Left my fiancee hanging crying in pain because we didn't have 400$ to pull one tooth on us at that very moment. Wouldn't take payments or anything. We could've covered 70$ that day and had the rest next day but nope. We also explained the antibiotics she was on was making it worse and she needed something more aggressive if they were gonna send her home in pain but they prescribed her the same antibiotics that were making it worse. They don't care about people only paychecks. We went to Dr. Jordan two days later and had the toothed pulled for half the amount and they are also oral surgeons so you'll never be referred out to someone else like at Midwest.

— Thank you for sharing your feedback with us, Chris. We're sorry your experience wasn't a positive one. If you'd like to provide us additional details, please contact us directly at pontiac@midwest-dental.com.

David W. Kennedy

May 14, 2022

Had a problem tooth. Was able to get a first available appointment. Quickly into the chair. Dr. arrived shortly. But not before being made comfortable and all necessary business conducted by his assistant. So bad canal on a bottom molar. Dr. Gray went over all options. They made the necessary referral paperwork for a specialist that takes care of old failed root canals. Then I left with a prescription for antibiotics. Top notch. Very pleased.

— That is so great to hear. Thank you! It's wonderful to see that you had a positive experience with us.

Aaron Garcia

May 14, 2022

— Hi Aaron, we appreciate you leaving us a review. See you back soon, thank you!

James Borchers

May 12, 2022

— Hi James, Thank you for your valuable feedback. Our team may reach out to you for more information so we can further improve our services and your experience. If you'd like to reach out to us, please contact us directly at pontiac@midwest-dental.com.

Brett Runyon

May 06, 2022

Can bring a bright smile even on a cloudy day... lol

— Thank you for the kind words Brett. I'm going to share with the whole team. We love hearing from our happy customers!

Chris Nielsen

Apr 28, 2022

For having 2 teeth pulled out they did great ?

— Thanks for making us smile! We appreciate such a great review!

Jennifer Tuley

Apr 13, 2022

— Hi Jennifer, Thank you for your feedback. We'd like to improve and make your next visit an exceptional one. If you'd like to provide us any additional details, please contact us directly at pontiac@midwest-dental.com.

Roger Kuchenmeister

Apr 13, 2022

the visit was good. I'M TIRED OF MASKS. THEY REQUIRE ONE, but receptionist had her nose exposed, kind of a double standard.

— Thanks for making us smile! We appreciate such a great review!

Angie Zehr

Mar 22, 2022

I had a chipped tooth on one of my back teeth. I went in expecting to get a crown, but after x-rays were done it was a tooth that already had a filling and it was discovered that I had decay within the tooth, not leaving me with the option of a crown, I was disappointed to have to lose a tooth, but after Dr Bess explained to me that a crown was not feasible, I believe she was trying to save me the cost of a crown that probably would not have last. An extraction is never fun, but she explained everything she was doing, and I had full confidence in her. I would say if you are looking for a dentist, you can be confident in selecting Midwest Dental.

— Hi Angie, we appreciate you leaving us a review. See you back soon, thank you!

Karl Holohan

Mar 15, 2022

Been going here for lots of years on and off. Today with new Dr Gray was Outstanding!! He gave me a very in depth exam, and his recommended move forward was honest and exactly what I needed to know. Everyone in office was very nice and happy and made you feel totally at ease!! Thank you, See ya soon!!!

— Thank you for taking the time to provide feedback, Karl. We are happy to hear your kind words.

Lindsay B

Mar 15, 2022

— Lindsay, thanks for your 5-star review!

Becky Shoemaker

Mar 11, 2022

I couldn't have asked for a better experience for my 88 year old mother's first visit to Midwest Dental. Dr. Bess, and every member of the staff we encountered, was kind, patient, helpful, and professional. I felt confident in the advice/treatment we received and would definitely recommend this dental office.

— That is so great to hear. Thank you! It's wonderful to see that you had a positive experience with us.

eiltsfab5

Feb 23, 2022

Everyone was friendly and professional. Great Job!

Pat Lawson

Dec 21, 2021

Nicole Gourley

Nov 27, 2021

Dr. Gray is amazing, he is very reassuring if you have anxiety about dentists. The hygienists and office staff are all wonderful. I'd recommend Midwest to anyone looking for a dentist.

Kayla Garcia

Nov 17, 2021

My significant other had an extraction done at this office because he was travelling for work and could not feasibly get to his normal office...today not even a month after the extraction he had to return for follow up due to significant pain at the extraction site. He was told that they left behind some root tips in the extraction site and they "didn't want to cause any more damage to the area than they already have" so they referred him to an Oral Surgeon. Not only is this a complication due to their inability to do a complete and thorough extraction, he was charged an EXTRA $121 today for them to do nothing more than update an x-ray and a limited oral exam of their sub-par dentistry. Now I myself work in a private dental practice , we would never take on an extraction we didn't feel 100% confident we could do well, and we NEVER charge patients for follow up care, especially when they are having pain or a potential complication. 10/10 WOULD NOT RECOMMEND.

Katie Foster

Nov 17, 2021

Amazing people, definitely make you feel comfortable when anxious and just a great company!

Susan Lucia

Nov 09, 2021

Shaye Goff

Nov 02, 2021

Dr. Gray is the BEST! I came in today with what I thought was a cavity but it was just a stain that he smoothed out real quick for FREE ? I was in and out in 10 minutes! ??????????

Tina Carmichael

Oct 24, 2021

These ladies were gentle & thorough. No pressure from "upselling" unnecessary products & services, which is so common, these days. I look forward to my next appointment. Thanks Midwest Dental!

Shirley Platt

Oct 21, 2021

Lou Rinaldi

Oct 06, 2021

good people, good work.

Raj Shrivastav

Sep 15, 2021

Christopher Clark

Sep 08, 2021

Quick friendly service!

Doug McCoy

Aug 11, 2021

Ryan Crowley

Aug 04, 2021

I’ve been going to this office for several years, and have always been impressed! The front office staff is amazing to work with, and the hygienists and dentists are great!

Dan Faust - Glory Days

May 26, 2021

Julie Dawson is an awesome Dental Hygienist. She has been cleaning my teeth for years. She never causes any pain. The dentists are all gentle and careful too. I actually look forward to going to Midwest Dental.

Dawn Carter

Apr 29, 2021

Midwest Dental has served my family for the past 3 years. I've tried other Dental offices in and around Pontiac for my family, this has been the easiest dental office to get in for appointments I've ever been to into for appointments. Dr. Bess and Dr. Gray are amazing! My Son has disabilities and they always do their best to make sure he is comfortable. The Hygienist /*Assistants are all very knowledgeable and of the highest quality, I know... *I've had this job before! (C) The front office staff and billing department is always right on, pays attention to detail, fast, and courteous. I would suggest Midwest Dental to any family and friend.

Carol Brooks

Apr 06, 2021

Teri Roudebush

Mar 24, 2021

Carol Seeman did an amazing job cleaning my teeth and Dr Gray was very kind and gentle during the exam. He took his time and answered my questions about an upcoming procedure. Definitely will come back!

Jane Wiebers

Mar 16, 2021

I appreciate the extra care taken during these times of COVID. The staff is always friendly and helpful and I love my hygienist, Carol, and Dr. Bess!

Jennifer Erickson

Jan 14, 2021

Dr. Nadah Tlemat worked extremely fast an was always making sure I wasn't in pain. The staff was extremly helpful and so nice. There gonna be my regular dentist from now on.

Diane Johns

Jan 13, 2021

Great job by Julie Dawson and Dr Gray. Excellent service by the whole staff!!

Nathan Joerndt

Jan 08, 2021

the staff at Midwest dental do a very very very good job and they know how to take care of their patients!!!! that's the tooth the whole tooth and nothing but the tooth!!!!!!!!!!!!!!

Janice Winge

Dec 18, 2020

Lisa Tyler

Dec 08, 2020

BillieJo Metroz

Dec 08, 2020

My Dentist Dr Angela Bess & her assistant Jill were absolutely amazing. They both set my dental fears at ease and made me 100% comfortable. Because of them I am looking forward to my next visit. It has taken me almost 50 years to find a dentist and I have finally found one for good!!! Cant thank them enough!!

Matthew Milhauser

Nov 30, 2020

Scheduling was very easy and cleaning was done well and without any issues. Easy process even with new safety protocols in place.

David Blair

Oct 18, 2020

Christopher Lauschke

Sep 01, 2020

My visit was wonderful. First I had a cleaning, Angie was very thorough and gentle. I got a little scolding for not flossing, but that was well deserved. After that Dr Gray did stage two of my dental implant. He and Bria were also great. Never had any pain or discomfort, and they explained everything in real time so I wasn’t caught off guard. Excellent dental office!!!

Theresa Christopher

Aug 19, 2020

My daughter had all 4 wisdom teeth removed 1 1/2 weeks ago by Dr Gray. It was amazing. She did wonderful. It was a better experience and healing process than the rest of our family who have had it done in Bloomington. I highly recommend Dr Gray. If your insurance is accepted at Midwest it also makes it more affordable.

Dan Rutledge

Aug 11, 2020

Great and friendly people.

Bill Lynch

Jul 22, 2020

Tabatha Held

Jun 09, 2020

It was my first time going to this facility. Staff and Dr’s were amazing and so welcoming. I give this 4 stars because I had my appointment when they just opened back up from the Covid-19. They are charging each patient $12 for “their” PPE. Not your own. I had my own mask on prior to walking in for my appointment. I personally did not agree to that. Every establishment should provide their own PPE. Taking money from people whom have been on hard times also during this pandemic do not need to pay another charge. This is my own opinion.

Rhonda Eilts

Mar 06, 2020

My first visit to Midwest Dental in Pontiac, IL was so appreciated! Angie was phenomenal and kept me informed every step of the way through my teeth cleaning and x-rays. Dr. Brandon Gray was very courteous and professional as well. Great first visit! Thank you so much!

Rebecca Curry

Feb 27, 2020

Everyone from the front desk staff on back to Dr. Gray has made dentist visits a positive experience for our family! They took our allergies very seriously and went above and beyond to ensure safety. My children are already asking when they *get* to go back to the dentist. I call that a win!

Rh Buttry

Feb 26, 2020

Ijams Homestead

Feb 18, 2020

Love how honest everyone was about the situation with my broken tooth and gave me a referral to have further work done. Thank you so much.

Mike Dawson

Feb 12, 2020

Craig King

Jan 31, 2020

I wouldn't recommend this place .Dr. Bess said I needed 11 extractions and 2 partials to replace the teeth which I totally had no problem with. She told me to go to an oral surgeon but I had another Dentist that would remove the teeth which would be much less expensive however she told me if I was to go to that dentist to pull the teeth she wouldn't make my partials. I don't understand if she can't pull the teeth why she would care where I go to have them pulled. All I can figure must get a kickback from the oral surgeon..Anyway got it all done by another dentist who didn't care where I got them pulled.

Jason Davis

Jan 22, 2020

Kim Steidinger

Jan 16, 2020

Dr Bess is wonderful, she is very kind and caring. She did an awesome job always letting me know what she was doing next. Very pleased with my teeth. All the staff are very professional and helpful.

John Roemer

Jan 15, 2020

Have always had a good experience at Midwest be it 7 yrs ago or yesterday. The staff is very friendly, helpful, knowledgable and thoughtful.

Bash Borger

Jan 08, 2020

Susan McMullen

Dec 18, 2019

Always a good visit!

Desirae Lowry

Dec 13, 2019

Dr.Grey was very polite, and super fast at teeth extraction! I'm definitely going back !

Peggy Barrett

Nov 26, 2019

I'm very happy with Dr. Bess!

Carrie Lemerand

Nov 12, 2019

C B

Nov 08, 2019

I work in customer service. I understand bad days and the effect rude customers can have on a persons day. Therefore, I take care to be a completely considerate person when dealing with other customer service workers. In spite of this, I can honestly say this was the worst experience I’ve ever had at a dentist office. Don’t go see Dr. gray. I am so glad I decided to go somewhere else instead of let this guy rip my teeth out of my head. He didn’t seem to care at all about what he was doing and was visibly annoyed with me for who knows what the entire conversation. Acted like he’d rather be anywhere else and was rude enough to make the assistant who was previously very talkative go completely quiet throughout the rest of the consultation which he wasn’t even there for. Just up and walked away when I told him I’d rather have a referral than let him take my teeth out, which is what I said when I called the receptionist to set up the appointment. So bad.

Susan Doolin

Oct 16, 2019

Everyone was very professional, helpful and kind. All the staff work great together. You can tell everyone likes to work there.

Brady Bier

Sep 09, 2019

Thank Julie and the gang. Had a blast as usual.

Jeremy Dockery

Jun 20, 2019

Dr biss is amazing great dentist to go to

corey Foster

May 21, 2019

I heard really great things about Midwest dental and Dr Day being an amazing dentist, unfortunately when I booked an appointment I was greeted with a doctor Gray I’ve never meet such an arrogant dentist, he likes to chastise his patient, and talk to them like their children. While getting a procedure was told to raise my hand if I needed a moment and when I followed his instructions he proceeded to snap on me for doing what I was told to do. So do I follow your instructions or do I not?? He didn’t seem to treat his assistants very well either. With this experience even though I’ve moved away farther from my original dentist I’m going to return to them. My advice to anyone is schedule your appointments with Dr Day he is definitely the dentist to see there sorry we didn’t get to meet!

Judy Gragert

May 01, 2019

I always have a great experience at Midwest Dental. Since Dr. Jordan left I have been seeing Dr. Gray. He is excellent in explaining everything he does and makes sure you are comfortable during the procedure. His assistant staff is great also. I would highly recommend Midwest Dental AND Dr. Gray!!

Stephanie Arduini

Apr 30, 2019

Always have great service friendly employees. Really know what they are doing

Laura Williamson

Apr 25, 2019

I want to say that the front office staff make the visit to the dentist a better experience. I am greeted by name with a smile and when I leave they are very accommodating with my schedule for my next appointment. Thank you to Teri, Kari, Jennifer and Nancy for all your hard work!

Gerald Buckler

Mar 22, 2019

The whole staff are wonderful at Midwest. I met Dr. Gray for the first time and I am happy to have him in the care of my teeth. Midwest has been caring for my teeth now for almost 20 years and I have never experienced any problems with their service. Dr. Gray.... welcome aboard....

Stephanie Schertz

Mar 06, 2019

UPDATE: I was seen by my endodontist yesterday 3/5/19...the problem was quickly identified and I was immediately treated with a root canal. The procedure was done on the “virgin” tooth that Dr. Gray at Midwest Dental was so kind to point out had nothing wrong with it. Thank you again Dr. Gray, due to your exemplary X-ray reading abilities and failure to assist me, I endured unnecessary pain for nearly a week before my issue could be resolved. For the record, there happened to be a space between the root, gum line and tooth enamel allowing exposure of dentin and encroachment of salivary bacteria causing inflammation and mild necrosis to the pulp. I guess sometimes you need to be more then just booksmart.

David Longstreet

Feb 14, 2019

Called yesterday with a bad toothache. They were able to get me in on short notice and Dr. Gray was awesome. Everyone there was friendly.

Mich Zilla 90!!

Feb 01, 2019

Zero tolerance for children, referred me somewhere else and still charged us after the dr gave up after 30sec. Dr only cares about speed. Disappointing.

— Hello Kevin. We value your feedback. If you wouldn’t mind, we would like to hear more from you. Please email us at patientcare@midwest-dental.com.

Jamie Gibson

Jan 09, 2019

let's just start by saying... I am a huge coward when it comes to the dentist, haven't been in some time. From the time I walked in to the time I walked out I was treated very friendly and professionally, have another appointment next week and I am sure it will be the same

Brenda Hale

Nov 13, 2018

This was my first visit snd everyone in this office is friendly, helpful and thorough. I am so glad I found them! I no longer dread going to the dentist.

Tricia

Oct 01, 2018

I would definitely recommend Dr. Bess, she made me very comfortable and I am a baby at the dentist. She personally called me when I had a question, was very patient and reassuring.

Paula Krischel

Jun 22, 2018

Dr. Day is exceptional. He has been very patient with me during my nerve wrecking state of mind, while dealing with my first root canal. I would recommend Midwest Dental to anyone who is looking for dental work.

Leslie Ramirez

Jun 12, 2018

Mediocre dentistry at best. Never able to get an appointment and the dental hygienist are extremely rough. Don't waste your time here, find another dentist.

Barbara Immke

May 18, 2018

I had problems with a former crown. The dr took care of it right away. Jill is fantastic in there. She should be a dentist

Douglas Swartz

Apr 12, 2018

Think the world of Dr. Day and his work! Carol always does a great job. Thanks

Brent Harms

Jan 03, 2018

Been going there for years and have nothing but wonderful things to say about them!

dan gillman

Nov 18, 2017

As usual Julie was great with my cleaning appointment. As always right on time.

Michael Byrns

May 22, 2017

Good work, fair price. Fixed my kids cap for free even though it was done by another dentist. Twice. And they seem able to use the insurance tricks to avoid me paying more than I need to. So often we see a good healthcare provider hobbled by a bad front office that can't play the stupid insurance game. These folks do it right for me at least, and in my own home town. Gracias!~

Patti Jonland

Apr 28, 2017

Awesome staff from the time you walk in the door until the time you leave. Nothing but excellent care.

Jackie Rever

Mar 31, 2017

My husband and I both had a wonderful experience here. As new patients we found the perfect place for our dental needs. Everyone made us feel like we had been going here forever. I can honestly say I enjoyed the checkup and cleaning , which is a first for me after 60 years. Dr. Day explained dental issues that no dentist had ever explained to me before. Needless to say we will staying with Midwest Dental.

Russell McCulley

Mar 16, 2017

Been going to Pontiac office since the 1970's. I'm 67 yr old, they have taken care of Cavities, Crown, & cleaning all those years. I Drive from Minonk, customer focus feels great.

Marjorie Hazim

Jan 26, 2017

I moved to Pontiac from Crest Hill. For awhile I would drive back and forth from Crest Hill for my dental appointments. After awhile it just got to be too much. I found Midwest Dental and I have been very happy. There is staff is very professional. Dr. Day is my Dentist and Julie Dawson is my dental hygienist. They take the time to explain things. Thanks!

Mark Heil

Dec 05, 2016

Not looking forward to coming into the dentist to have a broken tooth looked at I have to say that I was very happy with choosing Midwest Dental. This was my first visit and I will be back as a regular now for sure on all routine and dental work. Dr Lentz and his assistant Gretchen really eased my mind and talked me through every detail of what they were going to do. They made me feel comfortable and calm in a very uncomfortable situation for me. My recovery has been great and I will recommend Midwest Dental to anyone that I talk to for sure. Thank you for being so good to me while I was being such a big baby.

Jerry Ripley

Mar 16, 2016

I have the great misfortune of having less than ideal genetics for good teeth. Subsequently, I have had more than my fair share of dental work. The crew at Midwest Dental, from reception to check-out are fantastic! Dr. Smitha Bhandary is the best! Typically I am difficult to get numb, but she is very accurate, keeps you pain-free, and the anesthetic is starting to wear off as you leave the office. I am so sorry, as I have forgotten their names, but her tech and hygienist are excellent also! They are both great at what they do and the whole gang is genuinely pleasant to be with. I'm not a huge fan of getting my teeth worked over, but when I need too, I wouldn't want anyone else to do the task!

Angela Prawl

Jul 08, 2015

We were looking for a local dentist as we had moved to the area in the last year and it was time for check ups. Midwest Dental staff took all the information for our family of 5 over the phone and was able to get us appointments right away. Two of my girls were seen the same day! Once we arrived the reception staff were super friendly and we were seen very quickly with hardly any wait. The staff and dentist answered all my questions and were just great with my younger daughters! I highly recommend this office!

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Midwest Dental - Pontiac office

815.844.6184

We are 1 block north of Rte 116. Turn north on Plum and the parking lot is to the west of the building. There is a church to the east of the building.

HOURS

Open Today:
8:00 AM – 5:00 PM

Mon: 8:00 AM – 6:00 PM

Tue: 8:00 AM – 6:00 PM

Wed: 8:00 AM – 5:00 PM

Thu: 8:00 AM – 5:00 PM

Fri: 8:00 AM – 2:00 PM

*Please note office hours are subject to change.

Welcome!

Whether you are a new patient or already part of our family, Midwest Dental Pontiac offers a wide range of general dental services, cosmetic dentistry and restorative dentistry for adults and children. If you have any questions, please give us a call.

Patient Reviews  
Midwest Dental - Pontiac staff

HOURS

Open today:

Mon: 8:00 AM – 6:00 PM

Tue: 8:00 AM – 6:00 PM

Wed: 8:00 AM – 5:00 PM

Thu: 8:00 AM – 5:00 PM

Fri: 8:00 AM – 2:00 PM

*Please note office hours are subject to change.

PATIENT REVIEWS

Ashley Bahler

Aug 05, 2022

Great experience like usual! Dr Bess & Blanca are always so kind. Nancy was helpful with getting my insurance eligibility checked. I really like this office and would definitely recommend.

— Hi, Ashley! Thank you so much for taking a few moments to let us know how we are doing. Reading your review reminded us why we do what we do. It was truly a pleasure to serve you.

Marge Redd

Jul 07, 2022

Always a good experience! Very kind and friendly staff, and Dr Bess is the absolute best! Never any complaints, we are so very glad that this office was recommended to us!

— Thank you so much for your kind words, Marge. We really appreciate you taking the time out to share your experience with us. We count ourselves lucky for patients like you!

Dan Lowery

Jun 29, 2022

Very friendly atmosphere. Great job of explaining any issues and explaining insurance coverage and costs.

— Hi Dan, we love hearing feedback like this from our patients. Thanks again for choosing us!

David Krominga

Jun 22, 2022

— Thanks for the five-star review, David! We appreciate you taking the time to rate us.

Brigette Salke

Jun 11, 2022

Thank you at Midwest dental. For you excellent service and care.

— Thank you for your review. We really appreciate you taking the time to share your experience with us.

Matt Leigh

Jun 04, 2022

Was lied to about billing procedure and charged extra because of it!!!

— Hi Matt, I'm so sorry that your experience with us wasn't a positive one. If you would like to provide any additional information please contact us directly at pontiac@midwest-dental.com.

Randy Freeman

May 24, 2022

GREAT EXPERIENCE!

— Thank you for taking the time to provide feedback, Randy. We are happy to hear your kind words.

Anthony Mikolajczak

May 24, 2022

— Thanks for making us smile! We appreciate such a great review!

Amelia

May 23, 2022

very rough cleaning my teeth and not very friendly

— Hi Amelia, we always want our patients to have a positive experience and we're truly sorry that you did not. We appreciate you sharing your helpful feedback as it will help us improve. If you'd like to provide us additional details please contact us directly at pontiac@midwest-dental.com.

chris colman

May 18, 2022

Left my fiancee hanging crying in pain because we didn't have 400$ to pull one tooth on us at that very moment. Wouldn't take payments or anything. We could've covered 70$ that day and had the rest next day but nope. We also explained the antibiotics she was on was making it worse and she needed something more aggressive if they were gonna send her home in pain but they prescribed her the same antibiotics that were making it worse. They don't care about people only paychecks. We went to Dr. Jordan two days later and had the toothed pulled for half the amount and they are also oral surgeons so you'll never be referred out to someone else like at Midwest.

— Thank you for sharing your feedback with us, Chris. We're sorry your experience wasn't a positive one. If you'd like to provide us additional details, please contact us directly at pontiac@midwest-dental.com.

David W. Kennedy

May 14, 2022

Had a problem tooth. Was able to get a first available appointment. Quickly into the chair. Dr. arrived shortly. But not before being made comfortable and all necessary business conducted by his assistant. So bad canal on a bottom molar. Dr. Gray went over all options. They made the necessary referral paperwork for a specialist that takes care of old failed root canals. Then I left with a prescription for antibiotics. Top notch. Very pleased.

— That is so great to hear. Thank you! It's wonderful to see that you had a positive experience with us.

Aaron Garcia

May 14, 2022

— Hi Aaron, we appreciate you leaving us a review. See you back soon, thank you!

James Borchers

May 12, 2022

— Hi James, Thank you for your valuable feedback. Our team may reach out to you for more information so we can further improve our services and your experience. If you'd like to reach out to us, please contact us directly at pontiac@midwest-dental.com.

Brett Runyon

May 06, 2022

Can bring a bright smile even on a cloudy day... lol

— Thank you for the kind words Brett. I'm going to share with the whole team. We love hearing from our happy customers!

Chris Nielsen

Apr 28, 2022

For having 2 teeth pulled out they did great ?

— Thanks for making us smile! We appreciate such a great review!

Jennifer Tuley

Apr 13, 2022

— Hi Jennifer, Thank you for your feedback. We'd like to improve and make your next visit an exceptional one. If you'd like to provide us any additional details, please contact us directly at pontiac@midwest-dental.com.

Roger Kuchenmeister

Apr 13, 2022

the visit was good. I'M TIRED OF MASKS. THEY REQUIRE ONE, but receptionist had her nose exposed, kind of a double standard.

— Thanks for making us smile! We appreciate such a great review!

Angie Zehr

Mar 22, 2022

I had a chipped tooth on one of my back teeth. I went in expecting to get a crown, but after x-rays were done it was a tooth that already had a filling and it was discovered that I had decay within the tooth, not leaving me with the option of a crown, I was disappointed to have to lose a tooth, but after Dr Bess explained to me that a crown was not feasible, I believe she was trying to save me the cost of a crown that probably would not have last. An extraction is never fun, but she explained everything she was doing, and I had full confidence in her. I would say if you are looking for a dentist, you can be confident in selecting Midwest Dental.

— Hi Angie, we appreciate you leaving us a review. See you back soon, thank you!

Karl Holohan

Mar 15, 2022

Been going here for lots of years on and off. Today with new Dr Gray was Outstanding!! He gave me a very in depth exam, and his recommended move forward was honest and exactly what I needed to know. Everyone in office was very nice and happy and made you feel totally at ease!! Thank you, See ya soon!!!

— Thank you for taking the time to provide feedback, Karl. We are happy to hear your kind words.

Lindsay B

Mar 15, 2022

— Lindsay, thanks for your 5-star review!

Becky Shoemaker

Mar 11, 2022

I couldn't have asked for a better experience for my 88 year old mother's first visit to Midwest Dental. Dr. Bess, and every member of the staff we encountered, was kind, patient, helpful, and professional. I felt confident in the advice/treatment we received and would definitely recommend this dental office.

— That is so great to hear. Thank you! It's wonderful to see that you had a positive experience with us.

eiltsfab5

Feb 23, 2022

Everyone was friendly and professional. Great Job!

Pat Lawson

Dec 21, 2021

Nicole Gourley

Nov 27, 2021

Dr. Gray is amazing, he is very reassuring if you have anxiety about dentists. The hygienists and office staff are all wonderful. I'd recommend Midwest to anyone looking for a dentist.

Kayla Garcia

Nov 17, 2021

My significant other had an extraction done at this office because he was travelling for work and could not feasibly get to his normal office...today not even a month after the extraction he had to return for follow up due to significant pain at the extraction site. He was told that they left behind some root tips in the extraction site and they "didn't want to cause any more damage to the area than they already have" so they referred him to an Oral Surgeon. Not only is this a complication due to their inability to do a complete and thorough extraction, he was charged an EXTRA $121 today for them to do nothing more than update an x-ray and a limited oral exam of their sub-par dentistry. Now I myself work in a private dental practice , we would never take on an extraction we didn't feel 100% confident we could do well, and we NEVER charge patients for follow up care, especially when they are having pain or a potential complication. 10/10 WOULD NOT RECOMMEND.

Katie Foster

Nov 17, 2021

Amazing people, definitely make you feel comfortable when anxious and just a great company!

Susan Lucia

Nov 09, 2021

Shaye Goff

Nov 02, 2021

Dr. Gray is the BEST! I came in today with what I thought was a cavity but it was just a stain that he smoothed out real quick for FREE ? I was in and out in 10 minutes! ??????????

Tina Carmichael

Oct 24, 2021

These ladies were gentle & thorough. No pressure from "upselling" unnecessary products & services, which is so common, these days. I look forward to my next appointment. Thanks Midwest Dental!

Shirley Platt

Oct 21, 2021

Lou Rinaldi

Oct 06, 2021

good people, good work.

Raj Shrivastav

Sep 15, 2021

Christopher Clark

Sep 08, 2021

Quick friendly service!

Doug McCoy

Aug 11, 2021

Ryan Crowley

Aug 04, 2021

I’ve been going to this office for several years, and have always been impressed! The front office staff is amazing to work with, and the hygienists and dentists are great!

Dan Faust - Glory Days

May 26, 2021

Julie Dawson is an awesome Dental Hygienist. She has been cleaning my teeth for years. She never causes any pain. The dentists are all gentle and careful too. I actually look forward to going to Midwest Dental.

Dawn Carter

Apr 29, 2021

Midwest Dental has served my family for the past 3 years. I've tried other Dental offices in and around Pontiac for my family, this has been the easiest dental office to get in for appointments I've ever been to into for appointments. Dr. Bess and Dr. Gray are amazing! My Son has disabilities and they always do their best to make sure he is comfortable. The Hygienist /*Assistants are all very knowledgeable and of the highest quality, I know... *I've had this job before! (C) The front office staff and billing department is always right on, pays attention to detail, fast, and courteous. I would suggest Midwest Dental to any family and friend.

Carol Brooks

Apr 06, 2021

Teri Roudebush

Mar 24, 2021

Carol Seeman did an amazing job cleaning my teeth and Dr Gray was very kind and gentle during the exam. He took his time and answered my questions about an upcoming procedure. Definitely will come back!

Jane Wiebers

Mar 16, 2021

I appreciate the extra care taken during these times of COVID. The staff is always friendly and helpful and I love my hygienist, Carol, and Dr. Bess!

Jennifer Erickson

Jan 14, 2021

Dr. Nadah Tlemat worked extremely fast an was always making sure I wasn't in pain. The staff was extremly helpful and so nice. There gonna be my regular dentist from now on.

Diane Johns

Jan 13, 2021

Great job by Julie Dawson and Dr Gray. Excellent service by the whole staff!!

Nathan Joerndt

Jan 08, 2021

the staff at Midwest dental do a very very very good job and they know how to take care of their patients!!!! that's the tooth the whole tooth and nothing but the tooth!!!!!!!!!!!!!!

Janice Winge

Dec 18, 2020

Lisa Tyler

Dec 08, 2020

BillieJo Metroz

Dec 08, 2020

My Dentist Dr Angela Bess & her assistant Jill were absolutely amazing. They both set my dental fears at ease and made me 100% comfortable. Because of them I am looking forward to my next visit. It has taken me almost 50 years to find a dentist and I have finally found one for good!!! Cant thank them enough!!

Matthew Milhauser

Nov 30, 2020

Scheduling was very easy and cleaning was done well and without any issues. Easy process even with new safety protocols in place.

David Blair

Oct 18, 2020

Christopher Lauschke

Sep 01, 2020

My visit was wonderful. First I had a cleaning, Angie was very thorough and gentle. I got a little scolding for not flossing, but that was well deserved. After that Dr Gray did stage two of my dental implant. He and Bria were also great. Never had any pain or discomfort, and they explained everything in real time so I wasn’t caught off guard. Excellent dental office!!!

Theresa Christopher

Aug 19, 2020

My daughter had all 4 wisdom teeth removed 1 1/2 weeks ago by Dr Gray. It was amazing. She did wonderful. It was a better experience and healing process than the rest of our family who have had it done in Bloomington. I highly recommend Dr Gray. If your insurance is accepted at Midwest it also makes it more affordable.

Dan Rutledge

Aug 11, 2020

Great and friendly people.

Bill Lynch

Jul 22, 2020

Tabatha Held

Jun 09, 2020

It was my first time going to this facility. Staff and Dr’s were amazing and so welcoming. I give this 4 stars because I had my appointment when they just opened back up from the Covid-19. They are charging each patient $12 for “their” PPE. Not your own. I had my own mask on prior to walking in for my appointment. I personally did not agree to that. Every establishment should provide their own PPE. Taking money from people whom have been on hard times also during this pandemic do not need to pay another charge. This is my own opinion.

Rhonda Eilts

Mar 06, 2020

My first visit to Midwest Dental in Pontiac, IL was so appreciated! Angie was phenomenal and kept me informed every step of the way through my teeth cleaning and x-rays. Dr. Brandon Gray was very courteous and professional as well. Great first visit! Thank you so much!

Rebecca Curry

Feb 27, 2020

Everyone from the front desk staff on back to Dr. Gray has made dentist visits a positive experience for our family! They took our allergies very seriously and went above and beyond to ensure safety. My children are already asking when they *get* to go back to the dentist. I call that a win!

Rh Buttry

Feb 26, 2020

Ijams Homestead

Feb 18, 2020

Love how honest everyone was about the situation with my broken tooth and gave me a referral to have further work done. Thank you so much.

Mike Dawson

Feb 12, 2020

Craig King

Jan 31, 2020

I wouldn't recommend this place .Dr. Bess said I needed 11 extractions and 2 partials to replace the teeth which I totally had no problem with. She told me to go to an oral surgeon but I had another Dentist that would remove the teeth which would be much less expensive however she told me if I was to go to that dentist to pull the teeth she wouldn't make my partials. I don't understand if she can't pull the teeth why she would care where I go to have them pulled. All I can figure must get a kickback from the oral surgeon..Anyway got it all done by another dentist who didn't care where I got them pulled.

Jason Davis

Jan 22, 2020

Kim Steidinger

Jan 16, 2020

Dr Bess is wonderful, she is very kind and caring. She did an awesome job always letting me know what she was doing next. Very pleased with my teeth. All the staff are very professional and helpful.

John Roemer

Jan 15, 2020

Have always had a good experience at Midwest be it 7 yrs ago or yesterday. The staff is very friendly, helpful, knowledgable and thoughtful.

Bash Borger

Jan 08, 2020

Susan McMullen

Dec 18, 2019

Always a good visit!

Desirae Lowry

Dec 13, 2019

Dr.Grey was very polite, and super fast at teeth extraction! I'm definitely going back !

Peggy Barrett

Nov 26, 2019

I'm very happy with Dr. Bess!

Carrie Lemerand

Nov 12, 2019

C B

Nov 08, 2019

I work in customer service. I understand bad days and the effect rude customers can have on a persons day. Therefore, I take care to be a completely considerate person when dealing with other customer service workers. In spite of this, I can honestly say this was the worst experience I’ve ever had at a dentist office. Don’t go see Dr. gray. I am so glad I decided to go somewhere else instead of let this guy rip my teeth out of my head. He didn’t seem to care at all about what he was doing and was visibly annoyed with me for who knows what the entire conversation. Acted like he’d rather be anywhere else and was rude enough to make the assistant who was previously very talkative go completely quiet throughout the rest of the consultation which he wasn’t even there for. Just up and walked away when I told him I’d rather have a referral than let him take my teeth out, which is what I said when I called the receptionist to set up the appointment. So bad.

Susan Doolin

Oct 16, 2019

Everyone was very professional, helpful and kind. All the staff work great together. You can tell everyone likes to work there.

Brady Bier

Sep 09, 2019

Thank Julie and the gang. Had a blast as usual.

Jeremy Dockery

Jun 20, 2019

Dr biss is amazing great dentist to go to

corey Foster

May 21, 2019

I heard really great things about Midwest dental and Dr Day being an amazing dentist, unfortunately when I booked an appointment I was greeted with a doctor Gray I’ve never meet such an arrogant dentist, he likes to chastise his patient, and talk to them like their children. While getting a procedure was told to raise my hand if I needed a moment and when I followed his instructions he proceeded to snap on me for doing what I was told to do. So do I follow your instructions or do I not?? He didn’t seem to treat his assistants very well either. With this experience even though I’ve moved away farther from my original dentist I’m going to return to them. My advice to anyone is schedule your appointments with Dr Day he is definitely the dentist to see there sorry we didn’t get to meet!

Judy Gragert

May 01, 2019

I always have a great experience at Midwest Dental. Since Dr. Jordan left I have been seeing Dr. Gray. He is excellent in explaining everything he does and makes sure you are comfortable during the procedure. His assistant staff is great also. I would highly recommend Midwest Dental AND Dr. Gray!!

Stephanie Arduini

Apr 30, 2019

Always have great service friendly employees. Really know what they are doing

Laura Williamson

Apr 25, 2019

I want to say that the front office staff make the visit to the dentist a better experience. I am greeted by name with a smile and when I leave they are very accommodating with my schedule for my next appointment. Thank you to Teri, Kari, Jennifer and Nancy for all your hard work!

Gerald Buckler

Mar 22, 2019

The whole staff are wonderful at Midwest. I met Dr. Gray for the first time and I am happy to have him in the care of my teeth. Midwest has been caring for my teeth now for almost 20 years and I have never experienced any problems with their service. Dr. Gray.... welcome aboard....

Stephanie Schertz

Mar 06, 2019

UPDATE: I was seen by my endodontist yesterday 3/5/19...the problem was quickly identified and I was immediately treated with a root canal. The procedure was done on the “virgin” tooth that Dr. Gray at Midwest Dental was so kind to point out had nothing wrong with it. Thank you again Dr. Gray, due to your exemplary X-ray reading abilities and failure to assist me, I endured unnecessary pain for nearly a week before my issue could be resolved. For the record, there happened to be a space between the root, gum line and tooth enamel allowing exposure of dentin and encroachment of salivary bacteria causing inflammation and mild necrosis to the pulp. I guess sometimes you need to be more then just booksmart.

David Longstreet

Feb 14, 2019

Called yesterday with a bad toothache. They were able to get me in on short notice and Dr. Gray was awesome. Everyone there was friendly.

Mich Zilla 90!!

Feb 01, 2019

Zero tolerance for children, referred me somewhere else and still charged us after the dr gave up after 30sec. Dr only cares about speed. Disappointing.

— Hello Kevin. We value your feedback. If you wouldn’t mind, we would like to hear more from you. Please email us at patientcare@midwest-dental.com.

Jamie Gibson

Jan 09, 2019

let's just start by saying... I am a huge coward when it comes to the dentist, haven't been in some time. From the time I walked in to the time I walked out I was treated very friendly and professionally, have another appointment next week and I am sure it will be the same

Brenda Hale

Nov 13, 2018

This was my first visit snd everyone in this office is friendly, helpful and thorough. I am so glad I found them! I no longer dread going to the dentist.

Tricia

Oct 01, 2018

I would definitely recommend Dr. Bess, she made me very comfortable and I am a baby at the dentist. She personally called me when I had a question, was very patient and reassuring.

Paula Krischel

Jun 22, 2018

Dr. Day is exceptional. He has been very patient with me during my nerve wrecking state of mind, while dealing with my first root canal. I would recommend Midwest Dental to anyone who is looking for dental work.

Leslie Ramirez

Jun 12, 2018

Mediocre dentistry at best. Never able to get an appointment and the dental hygienist are extremely rough. Don't waste your time here, find another dentist.

Barbara Immke

May 18, 2018

I had problems with a former crown. The dr took care of it right away. Jill is fantastic in there. She should be a dentist

Douglas Swartz

Apr 12, 2018

Think the world of Dr. Day and his work! Carol always does a great job. Thanks

Brent Harms

Jan 03, 2018

Been going there for years and have nothing but wonderful things to say about them!

dan gillman

Nov 18, 2017

As usual Julie was great with my cleaning appointment. As always right on time.

Michael Byrns

May 22, 2017

Good work, fair price. Fixed my kids cap for free even though it was done by another dentist. Twice. And they seem able to use the insurance tricks to avoid me paying more than I need to. So often we see a good healthcare provider hobbled by a bad front office that can't play the stupid insurance game. These folks do it right for me at least, and in my own home town. Gracias!~

Patti Jonland

Apr 28, 2017

Awesome staff from the time you walk in the door until the time you leave. Nothing but excellent care.

Jackie Rever

Mar 31, 2017

My husband and I both had a wonderful experience here. As new patients we found the perfect place for our dental needs. Everyone made us feel like we had been going here forever. I can honestly say I enjoyed the checkup and cleaning , which is a first for me after 60 years. Dr. Day explained dental issues that no dentist had ever explained to me before. Needless to say we will staying with Midwest Dental.

Russell McCulley

Mar 16, 2017

Been going to Pontiac office since the 1970's. I'm 67 yr old, they have taken care of Cavities, Crown, & cleaning all those years. I Drive from Minonk, customer focus feels great.

Marjorie Hazim

Jan 26, 2017

I moved to Pontiac from Crest Hill. For awhile I would drive back and forth from Crest Hill for my dental appointments. After awhile it just got to be too much. I found Midwest Dental and I have been very happy. There is staff is very professional. Dr. Day is my Dentist and Julie Dawson is my dental hygienist. They take the time to explain things. Thanks!

Mark Heil

Dec 05, 2016

Not looking forward to coming into the dentist to have a broken tooth looked at I have to say that I was very happy with choosing Midwest Dental. This was my first visit and I will be back as a regular now for sure on all routine and dental work. Dr Lentz and his assistant Gretchen really eased my mind and talked me through every detail of what they were going to do. They made me feel comfortable and calm in a very uncomfortable situation for me. My recovery has been great and I will recommend Midwest Dental to anyone that I talk to for sure. Thank you for being so good to me while I was being such a big baby.

Jerry Ripley

Mar 16, 2016

I have the great misfortune of having less than ideal genetics for good teeth. Subsequently, I have had more than my fair share of dental work. The crew at Midwest Dental, from reception to check-out are fantastic! Dr. Smitha Bhandary is the best! Typically I am difficult to get numb, but she is very accurate, keeps you pain-free, and the anesthetic is starting to wear off as you leave the office. I am so sorry, as I have forgotten their names, but her tech and hygienist are excellent also! They are both great at what they do and the whole gang is genuinely pleasant to be with. I'm not a huge fan of getting my teeth worked over, but when I need too, I wouldn't want anyone else to do the task!

Angela Prawl

Jul 08, 2015

We were looking for a local dentist as we had moved to the area in the last year and it was time for check ups. Midwest Dental staff took all the information for our family of 5 over the phone and was able to get us appointments right away. Two of my girls were seen the same day! Once we arrived the reception staff were super friendly and we were seen very quickly with hardly any wait. The staff and dentist answered all my questions and were just great with my younger daughters! I highly recommend this office!

Meet Our Doctors

Dr. Brandon Gray Dr. Angela Bess

    Dr. Brandon Gray

  • Education: University of Illinois, B.S. Molecular and Cellular Biology
    University of Illinois College of Dentistry, D.D.S.
  • Memberships: American Dental Association, Illinois State Dental Society, Chicago Dental Society, Academy of General Dentistry, American Dental Society of Anesthesiology
  • Interests: He enjoys restoring his old house as well as cheering on the Cubs, Bears, and Illini. He also loves spending time with his wife and son.
  • Personal Statement: "I believe in providing high quality dentistry in a caring environment. I try to always remember what it's like to be on the other side of patient care and to treat patients how I would want to be treated if the roles were reversed."

    Dr. Angela Bess

  • Education: Southern Illinois University, B.S. Biomedical Sciences
    Southern Illinois University School of Dental Medicine, DMD
  • Memberships: American Dental Association
    American Association of Women Dentists
    Delta Sigma Delta
    Academy of General Dentists
  • Interests: In her free time, she enjoys hiking, reading, fishing, and relaxing with loved ones.
  • Personal Statement: "I am dedicated to providing quality dental care in an educational, supportive and caring environment. It is my goal to have each patient feel as comfortable as possible at the office."

Services

We are trained in the latest advances in dental treatment and are empowered to focus on the best care for you and your family. Our services include:

PATIENT REVIEWS

Ashley Bahler

Aug 05, 2022

Great experience like usual! Dr Bess & Blanca are always so kind. Nancy was helpful with getting my insurance eligibility checked. I really like this office and would definitely recommend.

— Hi, Ashley! Thank you so much for taking a few moments to let us know how we are doing. Reading your review reminded us why we do what we do. It was truly a pleasure to serve you.

Marge Redd

Jul 07, 2022

Always a good experience! Very kind and friendly staff, and Dr Bess is the absolute best! Never any complaints, we are so very glad that this office was recommended to us!

— Thank you so much for your kind words, Marge. We really appreciate you taking the time out to share your experience with us. We count ourselves lucky for patients like you!

Dan Lowery

Jun 29, 2022

Very friendly atmosphere. Great job of explaining any issues and explaining insurance coverage and costs.

— Hi Dan, we love hearing feedback like this from our patients. Thanks again for choosing us!

David Krominga

Jun 22, 2022

— Thanks for the five-star review, David! We appreciate you taking the time to rate us.

Brigette Salke

Jun 11, 2022

Thank you at Midwest dental. For you excellent service and care.

— Thank you for your review. We really appreciate you taking the time to share your experience with us.

Matt Leigh

Jun 04, 2022

Was lied to about billing procedure and charged extra because of it!!!

— Hi Matt, I'm so sorry that your experience with us wasn't a positive one. If you would like to provide any additional information please contact us directly at pontiac@midwest-dental.com.

Randy Freeman

May 24, 2022

GREAT EXPERIENCE!

— Thank you for taking the time to provide feedback, Randy. We are happy to hear your kind words.

Anthony Mikolajczak

May 24, 2022

— Thanks for making us smile! We appreciate such a great review!

Amelia

May 23, 2022

very rough cleaning my teeth and not very friendly

— Hi Amelia, we always want our patients to have a positive experience and we're truly sorry that you did not. We appreciate you sharing your helpful feedback as it will help us improve. If you'd like to provide us additional details please contact us directly at pontiac@midwest-dental.com.

chris colman

May 18, 2022

Left my fiancee hanging crying in pain because we didn't have 400$ to pull one tooth on us at that very moment. Wouldn't take payments or anything. We could've covered 70$ that day and had the rest next day but nope. We also explained the antibiotics she was on was making it worse and she needed something more aggressive if they were gonna send her home in pain but they prescribed her the same antibiotics that were making it worse. They don't care about people only paychecks. We went to Dr. Jordan two days later and had the toothed pulled for half the amount and they are also oral surgeons so you'll never be referred out to someone else like at Midwest.

— Thank you for sharing your feedback with us, Chris. We're sorry your experience wasn't a positive one. If you'd like to provide us additional details, please contact us directly at pontiac@midwest-dental.com.

David W. Kennedy

May 14, 2022

Had a problem tooth. Was able to get a first available appointment. Quickly into the chair. Dr. arrived shortly. But not before being made comfortable and all necessary business conducted by his assistant. So bad canal on a bottom molar. Dr. Gray went over all options. They made the necessary referral paperwork for a specialist that takes care of old failed root canals. Then I left with a prescription for antibiotics. Top notch. Very pleased.

— That is so great to hear. Thank you! It's wonderful to see that you had a positive experience with us.

Aaron Garcia

May 14, 2022

— Hi Aaron, we appreciate you leaving us a review. See you back soon, thank you!

James Borchers

May 12, 2022

— Hi James, Thank you for your valuable feedback. Our team may reach out to you for more information so we can further improve our services and your experience. If you'd like to reach out to us, please contact us directly at pontiac@midwest-dental.com.

Brett Runyon

May 06, 2022

Can bring a bright smile even on a cloudy day... lol

— Thank you for the kind words Brett. I'm going to share with the whole team. We love hearing from our happy customers!

Chris Nielsen

Apr 28, 2022

For having 2 teeth pulled out they did great ?

— Thanks for making us smile! We appreciate such a great review!

Jennifer Tuley

Apr 13, 2022

— Hi Jennifer, Thank you for your feedback. We'd like to improve and make your next visit an exceptional one. If you'd like to provide us any additional details, please contact us directly at pontiac@midwest-dental.com.

Roger Kuchenmeister

Apr 13, 2022

the visit was good. I'M TIRED OF MASKS. THEY REQUIRE ONE, but receptionist had her nose exposed, kind of a double standard.

— Thanks for making us smile! We appreciate such a great review!

Angie Zehr

Mar 22, 2022

I had a chipped tooth on one of my back teeth. I went in expecting to get a crown, but after x-rays were done it was a tooth that already had a filling and it was discovered that I had decay within the tooth, not leaving me with the option of a crown, I was disappointed to have to lose a tooth, but after Dr Bess explained to me that a crown was not feasible, I believe she was trying to save me the cost of a crown that probably would not have last. An extraction is never fun, but she explained everything she was doing, and I had full confidence in her. I would say if you are looking for a dentist, you can be confident in selecting Midwest Dental.

— Hi Angie, we appreciate you leaving us a review. See you back soon, thank you!

Karl Holohan

Mar 15, 2022

Been going here for lots of years on and off. Today with new Dr Gray was Outstanding!! He gave me a very in depth exam, and his recommended move forward was honest and exactly what I needed to know. Everyone in office was very nice and happy and made you feel totally at ease!! Thank you, See ya soon!!!

— Thank you for taking the time to provide feedback, Karl. We are happy to hear your kind words.

Lindsay B

Mar 15, 2022

— Lindsay, thanks for your 5-star review!

Becky Shoemaker

Mar 11, 2022

I couldn't have asked for a better experience for my 88 year old mother's first visit to Midwest Dental. Dr. Bess, and every member of the staff we encountered, was kind, patient, helpful, and professional. I felt confident in the advice/treatment we received and would definitely recommend this dental office.

— That is so great to hear. Thank you! It's wonderful to see that you had a positive experience with us.

eiltsfab5

Feb 23, 2022

Everyone was friendly and professional. Great Job!

Pat Lawson

Dec 21, 2021

Nicole Gourley

Nov 27, 2021

Dr. Gray is amazing, he is very reassuring if you have anxiety about dentists. The hygienists and office staff are all wonderful. I'd recommend Midwest to anyone looking for a dentist.

Kayla Garcia

Nov 17, 2021

My significant other had an extraction done at this office because he was travelling for work and could not feasibly get to his normal office...today not even a month after the extraction he had to return for follow up due to significant pain at the extraction site. He was told that they left behind some root tips in the extraction site and they "didn't want to cause any more damage to the area than they already have" so they referred him to an Oral Surgeon. Not only is this a complication due to their inability to do a complete and thorough extraction, he was charged an EXTRA $121 today for them to do nothing more than update an x-ray and a limited oral exam of their sub-par dentistry. Now I myself work in a private dental practice , we would never take on an extraction we didn't feel 100% confident we could do well, and we NEVER charge patients for follow up care, especially when they are having pain or a potential complication. 10/10 WOULD NOT RECOMMEND.

Katie Foster

Nov 17, 2021

Amazing people, definitely make you feel comfortable when anxious and just a great company!

Susan Lucia

Nov 09, 2021

Shaye Goff

Nov 02, 2021

Dr. Gray is the BEST! I came in today with what I thought was a cavity but it was just a stain that he smoothed out real quick for FREE ? I was in and out in 10 minutes! ??????????

Tina Carmichael

Oct 24, 2021

These ladies were gentle & thorough. No pressure from "upselling" unnecessary products & services, which is so common, these days. I look forward to my next appointment. Thanks Midwest Dental!

Shirley Platt

Oct 21, 2021

Lou Rinaldi

Oct 06, 2021

good people, good work.

Raj Shrivastav

Sep 15, 2021

Christopher Clark

Sep 08, 2021

Quick friendly service!

Doug McCoy

Aug 11, 2021

Ryan Crowley

Aug 04, 2021

I’ve been going to this office for several years, and have always been impressed! The front office staff is amazing to work with, and the hygienists and dentists are great!

Dan Faust - Glory Days

May 26, 2021

Julie Dawson is an awesome Dental Hygienist. She has been cleaning my teeth for years. She never causes any pain. The dentists are all gentle and careful too. I actually look forward to going to Midwest Dental.

Dawn Carter

Apr 29, 2021

Midwest Dental has served my family for the past 3 years. I've tried other Dental offices in and around Pontiac for my family, this has been the easiest dental office to get in for appointments I've ever been to into for appointments. Dr. Bess and Dr. Gray are amazing! My Son has disabilities and they always do their best to make sure he is comfortable. The Hygienist /*Assistants are all very knowledgeable and of the highest quality, I know... *I've had this job before! (C) The front office staff and billing department is always right on, pays attention to detail, fast, and courteous. I would suggest Midwest Dental to any family and friend.

Carol Brooks

Apr 06, 2021

Teri Roudebush

Mar 24, 2021

Carol Seeman did an amazing job cleaning my teeth and Dr Gray was very kind and gentle during the exam. He took his time and answered my questions about an upcoming procedure. Definitely will come back!

Jane Wiebers

Mar 16, 2021

I appreciate the extra care taken during these times of COVID. The staff is always friendly and helpful and I love my hygienist, Carol, and Dr. Bess!

Jennifer Erickson

Jan 14, 2021

Dr. Nadah Tlemat worked extremely fast an was always making sure I wasn't in pain. The staff was extremly helpful and so nice. There gonna be my regular dentist from now on.

Diane Johns

Jan 13, 2021

Great job by Julie Dawson and Dr Gray. Excellent service by the whole staff!!

Nathan Joerndt

Jan 08, 2021

the staff at Midwest dental do a very very very good job and they know how to take care of their patients!!!! that's the tooth the whole tooth and nothing but the tooth!!!!!!!!!!!!!!

Janice Winge

Dec 18, 2020

Lisa Tyler

Dec 08, 2020

BillieJo Metroz

Dec 08, 2020

My Dentist Dr Angela Bess & her assistant Jill were absolutely amazing. They both set my dental fears at ease and made me 100% comfortable. Because of them I am looking forward to my next visit. It has taken me almost 50 years to find a dentist and I have finally found one for good!!! Cant thank them enough!!

Matthew Milhauser

Nov 30, 2020

Scheduling was very easy and cleaning was done well and without any issues. Easy process even with new safety protocols in place.

David Blair

Oct 18, 2020

Christopher Lauschke

Sep 01, 2020

My visit was wonderful. First I had a cleaning, Angie was very thorough and gentle. I got a little scolding for not flossing, but that was well deserved. After that Dr Gray did stage two of my dental implant. He and Bria were also great. Never had any pain or discomfort, and they explained everything in real time so I wasn’t caught off guard. Excellent dental office!!!

Theresa Christopher

Aug 19, 2020

My daughter had all 4 wisdom teeth removed 1 1/2 weeks ago by Dr Gray. It was amazing. She did wonderful. It was a better experience and healing process than the rest of our family who have had it done in Bloomington. I highly recommend Dr Gray. If your insurance is accepted at Midwest it also makes it more affordable.

Dan Rutledge

Aug 11, 2020

Great and friendly people.

Bill Lynch

Jul 22, 2020

Tabatha Held

Jun 09, 2020

It was my first time going to this facility. Staff and Dr’s were amazing and so welcoming. I give this 4 stars because I had my appointment when they just opened back up from the Covid-19. They are charging each patient $12 for “their” PPE. Not your own. I had my own mask on prior to walking in for my appointment. I personally did not agree to that. Every establishment should provide their own PPE. Taking money from people whom have been on hard times also during this pandemic do not need to pay another charge. This is my own opinion.

Rhonda Eilts

Mar 06, 2020

My first visit to Midwest Dental in Pontiac, IL was so appreciated! Angie was phenomenal and kept me informed every step of the way through my teeth cleaning and x-rays. Dr. Brandon Gray was very courteous and professional as well. Great first visit! Thank you so much!

Rebecca Curry

Feb 27, 2020

Everyone from the front desk staff on back to Dr. Gray has made dentist visits a positive experience for our family! They took our allergies very seriously and went above and beyond to ensure safety. My children are already asking when they *get* to go back to the dentist. I call that a win!

Rh Buttry

Feb 26, 2020

Ijams Homestead

Feb 18, 2020

Love how honest everyone was about the situation with my broken tooth and gave me a referral to have further work done. Thank you so much.

Mike Dawson

Feb 12, 2020

Craig King

Jan 31, 2020

I wouldn't recommend this place .Dr. Bess said I needed 11 extractions and 2 partials to replace the teeth which I totally had no problem with. She told me to go to an oral surgeon but I had another Dentist that would remove the teeth which would be much less expensive however she told me if I was to go to that dentist to pull the teeth she wouldn't make my partials. I don't understand if she can't pull the teeth why she would care where I go to have them pulled. All I can figure must get a kickback from the oral surgeon..Anyway got it all done by another dentist who didn't care where I got them pulled.

Jason Davis

Jan 22, 2020

Kim Steidinger

Jan 16, 2020

Dr Bess is wonderful, she is very kind and caring. She did an awesome job always letting me know what she was doing next. Very pleased with my teeth. All the staff are very professional and helpful.

John Roemer

Jan 15, 2020

Have always had a good experience at Midwest be it 7 yrs ago or yesterday. The staff is very friendly, helpful, knowledgable and thoughtful.

Bash Borger

Jan 08, 2020

Susan McMullen

Dec 18, 2019

Always a good visit!

Desirae Lowry

Dec 13, 2019

Dr.Grey was very polite, and super fast at teeth extraction! I'm definitely going back !

Peggy Barrett

Nov 26, 2019

I'm very happy with Dr. Bess!

Carrie Lemerand

Nov 12, 2019

C B

Nov 08, 2019

I work in customer service. I understand bad days and the effect rude customers can have on a persons day. Therefore, I take care to be a completely considerate person when dealing with other customer service workers. In spite of this, I can honestly say this was the worst experience I’ve ever had at a dentist office. Don’t go see Dr. gray. I am so glad I decided to go somewhere else instead of let this guy rip my teeth out of my head. He didn’t seem to care at all about what he was doing and was visibly annoyed with me for who knows what the entire conversation. Acted like he’d rather be anywhere else and was rude enough to make the assistant who was previously very talkative go completely quiet throughout the rest of the consultation which he wasn’t even there for. Just up and walked away when I told him I’d rather have a referral than let him take my teeth out, which is what I said when I called the receptionist to set up the appointment. So bad.

Susan Doolin

Oct 16, 2019

Everyone was very professional, helpful and kind. All the staff work great together. You can tell everyone likes to work there.

Brady Bier

Sep 09, 2019

Thank Julie and the gang. Had a blast as usual.

Jeremy Dockery

Jun 20, 2019

Dr biss is amazing great dentist to go to

corey Foster

May 21, 2019

I heard really great things about Midwest dental and Dr Day being an amazing dentist, unfortunately when I booked an appointment I was greeted with a doctor Gray I’ve never meet such an arrogant dentist, he likes to chastise his patient, and talk to them like their children. While getting a procedure was told to raise my hand if I needed a moment and when I followed his instructions he proceeded to snap on me for doing what I was told to do. So do I follow your instructions or do I not?? He didn’t seem to treat his assistants very well either. With this experience even though I’ve moved away farther from my original dentist I’m going to return to them. My advice to anyone is schedule your appointments with Dr Day he is definitely the dentist to see there sorry we didn’t get to meet!

Judy Gragert

May 01, 2019

I always have a great experience at Midwest Dental. Since Dr. Jordan left I have been seeing Dr. Gray. He is excellent in explaining everything he does and makes sure you are comfortable during the procedure. His assistant staff is great also. I would highly recommend Midwest Dental AND Dr. Gray!!

Stephanie Arduini

Apr 30, 2019

Always have great service friendly employees. Really know what they are doing

Laura Williamson

Apr 25, 2019

I want to say that the front office staff make the visit to the dentist a better experience. I am greeted by name with a smile and when I leave they are very accommodating with my schedule for my next appointment. Thank you to Teri, Kari, Jennifer and Nancy for all your hard work!

Gerald Buckler

Mar 22, 2019

The whole staff are wonderful at Midwest. I met Dr. Gray for the first time and I am happy to have him in the care of my teeth. Midwest has been caring for my teeth now for almost 20 years and I have never experienced any problems with their service. Dr. Gray.... welcome aboard....

Stephanie Schertz

Mar 06, 2019

UPDATE: I was seen by my endodontist yesterday 3/5/19...the problem was quickly identified and I was immediately treated with a root canal. The procedure was done on the “virgin” tooth that Dr. Gray at Midwest Dental was so kind to point out had nothing wrong with it. Thank you again Dr. Gray, due to your exemplary X-ray reading abilities and failure to assist me, I endured unnecessary pain for nearly a week before my issue could be resolved. For the record, there happened to be a space between the root, gum line and tooth enamel allowing exposure of dentin and encroachment of salivary bacteria causing inflammation and mild necrosis to the pulp. I guess sometimes you need to be more then just booksmart.

David Longstreet

Feb 14, 2019

Called yesterday with a bad toothache. They were able to get me in on short notice and Dr. Gray was awesome. Everyone there was friendly.

Mich Zilla 90!!

Feb 01, 2019

Zero tolerance for children, referred me somewhere else and still charged us after the dr gave up after 30sec. Dr only cares about speed. Disappointing.

— Hello Kevin. We value your feedback. If you wouldn’t mind, we would like to hear more from you. Please email us at patientcare@midwest-dental.com.

Jamie Gibson

Jan 09, 2019

let's just start by saying... I am a huge coward when it comes to the dentist, haven't been in some time. From the time I walked in to the time I walked out I was treated very friendly and professionally, have another appointment next week and I am sure it will be the same

Brenda Hale

Nov 13, 2018

This was my first visit snd everyone in this office is friendly, helpful and thorough. I am so glad I found them! I no longer dread going to the dentist.

Tricia

Oct 01, 2018

I would definitely recommend Dr. Bess, she made me very comfortable and I am a baby at the dentist. She personally called me when I had a question, was very patient and reassuring.

Paula Krischel

Jun 22, 2018

Dr. Day is exceptional. He has been very patient with me during my nerve wrecking state of mind, while dealing with my first root canal. I would recommend Midwest Dental to anyone who is looking for dental work.

Leslie Ramirez

Jun 12, 2018

Mediocre dentistry at best. Never able to get an appointment and the dental hygienist are extremely rough. Don't waste your time here, find another dentist.

Barbara Immke

May 18, 2018

I had problems with a former crown. The dr took care of it right away. Jill is fantastic in there. She should be a dentist

Douglas Swartz

Apr 12, 2018

Think the world of Dr. Day and his work! Carol always does a great job. Thanks

Brent Harms

Jan 03, 2018

Been going there for years and have nothing but wonderful things to say about them!

dan gillman

Nov 18, 2017

As usual Julie was great with my cleaning appointment. As always right on time.

Michael Byrns

May 22, 2017

Good work, fair price. Fixed my kids cap for free even though it was done by another dentist. Twice. And they seem able to use the insurance tricks to avoid me paying more than I need to. So often we see a good healthcare provider hobbled by a bad front office that can't play the stupid insurance game. These folks do it right for me at least, and in my own home town. Gracias!~

Patti Jonland

Apr 28, 2017

Awesome staff from the time you walk in the door until the time you leave. Nothing but excellent care.

Jackie Rever

Mar 31, 2017

My husband and I both had a wonderful experience here. As new patients we found the perfect place for our dental needs. Everyone made us feel like we had been going here forever. I can honestly say I enjoyed the checkup and cleaning , which is a first for me after 60 years. Dr. Day explained dental issues that no dentist had ever explained to me before. Needless to say we will staying with Midwest Dental.

Russell McCulley

Mar 16, 2017

Been going to Pontiac office since the 1970's. I'm 67 yr old, they have taken care of Cavities, Crown, & cleaning all those years. I Drive from Minonk, customer focus feels great.

Marjorie Hazim

Jan 26, 2017

I moved to Pontiac from Crest Hill. For awhile I would drive back and forth from Crest Hill for my dental appointments. After awhile it just got to be too much. I found Midwest Dental and I have been very happy. There is staff is very professional. Dr. Day is my Dentist and Julie Dawson is my dental hygienist. They take the time to explain things. Thanks!

Mark Heil

Dec 05, 2016

Not looking forward to coming into the dentist to have a broken tooth looked at I have to say that I was very happy with choosing Midwest Dental. This was my first visit and I will be back as a regular now for sure on all routine and dental work. Dr Lentz and his assistant Gretchen really eased my mind and talked me through every detail of what they were going to do. They made me feel comfortable and calm in a very uncomfortable situation for me. My recovery has been great and I will recommend Midwest Dental to anyone that I talk to for sure. Thank you for being so good to me while I was being such a big baby.

Jerry Ripley

Mar 16, 2016

I have the great misfortune of having less than ideal genetics for good teeth. Subsequently, I have had more than my fair share of dental work. The crew at Midwest Dental, from reception to check-out are fantastic! Dr. Smitha Bhandary is the best! Typically I am difficult to get numb, but she is very accurate, keeps you pain-free, and the anesthetic is starting to wear off as you leave the office. I am so sorry, as I have forgotten their names, but her tech and hygienist are excellent also! They are both great at what they do and the whole gang is genuinely pleasant to be with. I'm not a huge fan of getting my teeth worked over, but when I need too, I wouldn't want anyone else to do the task!

Angela Prawl

Jul 08, 2015

We were looking for a local dentist as we had moved to the area in the last year and it was time for check ups. Midwest Dental staff took all the information for our family of 5 over the phone and was able to get us appointments right away. Two of my girls were seen the same day! Once we arrived the reception staff were super friendly and we were seen very quickly with hardly any wait. The staff and dentist answered all my questions and were just great with my younger daughters! I highly recommend this office!

Insurance

We accept a wide range of dental insurance plans, including plans from:

  • Aetna – PPO
  • Ameritas Dental
  • Anthem – 300 Network
  • Anthem – PPO
  • Connection/GEHA
  • Delta Dental – PPO
  • Delta Dental – Premier
  • DNoA – PPO
  • Guardian – DHMO
  • Humana
  • MetLife
  • Premier Dental Group
  • SunLife/Assurant/DHA
  • UCCI – ADDP/DOD
  • UnitedHealthCare

This is not a comprehensive list, and is subject to change. Please contact your insurance provider to verify coverage and acceptance.

We Accept:

Payment Options

Dental Savings Plan
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Convenient Monthly Payment Plan
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